How can we help you?

You will receive an invitation email from your organisation administrator. Click the link to set your password and enable multi-factor authentication. If you have SSO configured, use the 'Sign in with SSO' button and enter your company email domain. Contact your admin if you haven't received an invitation.

Navigate to Settings > Integrations > Gmail. Click 'Connect Gmail' and sign in with your Google account. Grant the requested permissions (read, send, and manage emails). SydClaw uses OAuth 2.0 with offline access — your password is never stored. The initial inbox sync takes 5-15 minutes depending on mailbox size. You will see a progress indicator on the dashboard.

Navigate to Settings > Integrations > Xero. Click 'Connect Xero' and authorise access to your Xero organisation. Select which Xero organisation to connect (if you have multiple). SydClaw will sync your chart of accounts, contacts, and recent invoices. The connection uses Xero's OAuth 2.0 with automatic token refresh.

Go to Settings > Team. Click 'Invite Member' and enter their email address. Choose their role: Admin (full access), Manager (view team activity), or Member (own workspace only). They will receive an invitation email with a setup link. Each user gets their own AI workspace, conversation history, and permissions.

First, check your Gmail connection status in Settings > Integrations. If it shows 'Disconnected', click 'Reconnect' — Google OAuth tokens expire if not used for 6 months or if you changed your Google password. If the status shows 'Connected' but emails aren't appearing, check the sync status indicator. Initial sync can take up to 15 minutes. If the issue persists, try disconnecting and reconnecting the Gmail integration.

SydClaw drafts are created in your Gmail Drafts folder. If they are not visible: (1) Check that you granted 'compose' permission during Gmail setup. (2) Refresh your Gmail tab — drafts may take a few seconds to appear. (3) Check your Gmail 'Drafts' label in the left sidebar. (4) If drafts are still missing, go to Settings > Integrations > Gmail and click 'Test Connection'. If the test fails, reconnect your Gmail account.

SydClaw requires human approval before sending any external email. Check your Approval Queue (dashboard > Pending Approvals) for drafts waiting for your sign-off. If approved emails aren't being delivered: (1) Verify your Gmail connection is active. (2) Check Gmail's 'Sent' folder to confirm delivery. (3) Check the recipient's spam folder. (4) If sending to a corporate domain, their mail server may be blocking — check for bounce notifications in Gmail.

When SydClaw drafts an email to an external recipient, it is placed in your Approval Queue. You receive a notification (in-app and optionally via push/email). Review the draft, edit if needed, then approve or reject. Approved emails are sent immediately from your Gmail account. Internal emails (within your domain) and read-only actions do not require approval. You can configure approval rules in Settings > Guardrails.

Ensure your Google Calendar is connected via Settings > Integrations > Google Calendar. If connected, check that SydClaw has permission to read your calendar (it requests 'calendar.readonly' and 'calendar.events' scopes). If events are missing from a specific calendar, go to Settings > Calendar and ensure that calendar is selected for sync. Shared calendars require explicit opt-in.

SydClaw generates meeting links using your configured video platform (Google Meet by default). If links aren't appearing: (1) Check that Google Meet is enabled in your Google Workspace. (2) Verify SydClaw has calendar write access. (3) For Zoom or Teams links, connect the respective integration in Settings. The video platform preference can be changed in Settings > Calendar > Default Meeting Platform.

SydClaw checks your calendar availability before suggesting meeting times. If conflicts are occurring: (1) Ensure all your calendars are synced (personal + work). (2) Check for events marked as 'Free' that should be 'Busy'. (3) If using multiple calendar platforms, ensure both are connected so SydClaw can see your full availability. Conflict detection runs in real-time for the next 14 days.

SydClaw uses your profile timezone (Settings > Profile > Timezone). Ensure this is set to your correct timezone (e.g., Australia/Sydney). When scheduling with people in other timezones, SydClaw automatically converts and displays both timezones. If events are appearing at wrong times, check: (1) Your profile timezone setting. (2) Your Google Calendar timezone. (3) That both match. All times in notifications use your profile timezone.

Check your HubSpot connection in Settings > Integrations > HubSpot. If connected, verify: (1) Your HubSpot API key or OAuth token has 'contacts' scope. (2) SydClaw syncs contacts every 15 minutes — new contacts may take up to 15 minutes to appear. (3) Check the sync log in Settings > Integrations > HubSpot > Sync History for any errors. (4) If you have more than 10,000 contacts, the initial sync may take up to an hour.

Navigate to Settings > Integrations > HubSpot. Click 'Connect HubSpot' and sign in with your HubSpot account. Grant the requested permissions (contacts, companies, deals). SydClaw syncs contacts, companies, deals, and activities. The initial sync imports your existing data; ongoing changes sync every 15 minutes in both directions.

SydClaw imports your existing HubSpot deal pipeline stages automatically. To customise: (1) Set up your pipeline in HubSpot first (Settings > Deals > Pipelines). (2) SydClaw will pick up the changes within 15 minutes. (3) You can then ask SydClaw to move deals between stages, create deals from email conversations, or generate pipeline reports. Custom pipeline automations can be configured in Settings > Workflows.

Navigate to Settings > Integrations > Xero. Click 'Connect Xero' and authorise SydClaw to access your Xero organisation. Select which organisation if you have multiple. SydClaw syncs your chart of accounts, contacts, invoices, bills, and bank transactions. The connection uses OAuth 2.0 with automatic token refresh every 30 minutes.

Ask SydClaw to create an invoice and provide: client name, line items, amounts, and due date. SydClaw will draft the invoice in Xero using your default template and tax settings. The draft invoice is placed in your Approval Queue for review before being sent. You can review, edit line items, change the template, and then approve. Approved invoices are created in Xero and optionally emailed to the client.

SydClaw can generate BAS (Business Activity Statement) summaries by pulling your GST data from Xero. Ask 'Generate BAS summary for Q3' and SydClaw will compile: (1) GST collected on sales, (2) GST paid on purchases, (3) Net GST position, (4) PAYG withholding if configured. This is a summary report — your accountant or BAS agent should review before lodging with the ATO. SydClaw does not lodge BAS directly.

If your payment failed, check your card details in Settings > Billing > Payment Method. Common causes: (1) Expired card — update with your new card details. (2) Insufficient funds — ensure your account has sufficient balance. (3) Bank declined — contact your bank to authorise the charge from 'AI Lab Australia Pty Ltd'. We retry failed payments automatically after 3 and 7 days. Your account remains active during the retry period.

Go to Settings > Billing > Payment Method. Click 'Update Card' and enter your new card details. We accept Visa, Mastercard, and American Express. The update takes effect immediately. Your next invoice will be charged to the new card. All card data is processed securely via Stripe — we never store your full card number.

Contact us at support@sydclaw.com to discuss plan changes. Our pricing is per-user ($360/month per user after initial setup). To add users, go to Settings > Team > Invite Member. Additional users are prorated from the date they are added. To reduce users, remove them from Settings > Team — the reduction applies from the next billing cycle.

We are sorry to see you go. To cancel, email support@sydclaw.com with 30 days notice as per your service agreement. We will: (1) Confirm your cancellation. (2) Provide a full data export within 7 days. (3) Securely delete all your data within 30 days of the cancellation date. (4) Send a final invoice for any outstanding balance. There are no cancellation fees or lock-in penalties.

MFA is enabled by default for all accounts. During first login, you will be prompted to set up a TOTP authenticator (Google Authenticator, Authy, or similar). Scan the QR code with your authenticator app and enter the 6-digit code to verify. Backup codes are provided — store them securely. If you lose access to your authenticator, use a backup code and contact your admin to reset MFA.

API keys are managed in Settings > Developer > API Keys. Click 'Create Key' to generate a new key with specific scopes (read-only, read-write, admin). Keys are shown once — copy and store securely. You can revoke any key at any time. All API key usage is logged in the audit trail. Keys expire after 90 days by default (configurable). Never share API keys or commit them to source control.

Go to Settings > Data > Export. Choose what to export: conversations, contacts, documents, audit logs, or everything. Exports are generated as encrypted ZIP files and available for download for 24 hours. Large exports are processed in the background — you will receive a notification when ready. All exports are logged in the audit trail. Data exports comply with the Australian Privacy Act right of access.

Our full privacy policy is available at sydclaw.com/privacy. Key points: (1) All data is stored in Australian data centres (AWS Sydney). (2) PII is tokenised before reaching any AI model. (3) We do not use your data to train AI models. (4) You own all your data and AI outputs. (5) We comply with the Privacy Act 1988 and Australian Privacy Principles. (6) Data Processing Agreements are available for all clients. (7) Data is securely deleted within 30 days of account termination.

OAuth errors typically occur when: (1) Browser cookies are blocked — ensure third-party cookies are allowed for the integration provider. (2) Pop-ups are blocked — allow pop-ups for sydclaw.com. (3) You're signed into the wrong account — sign out of the provider (Google, HubSpot, etc.) first, then reconnect. (4) Your organisation's IT policy blocks OAuth — contact your IT admin to whitelist sydclaw.com. Try using an incognito/private window as a diagnostic step.

OAuth tokens are refreshed automatically. If you see a 'Token Expired' error: (1) Go to Settings > Integrations. (2) Find the affected integration. (3) Click 'Reconnect'. (4) Re-authorise the connection. This typically happens if: the provider revoked access, you changed your password on the provider, or the refresh token expired (usually 6+ months of inactivity). After reconnecting, data will sync automatically.

Go to Settings > Integrations. Find the integration you want to reconnect. Click 'Disconnect' first, then 'Connect' again. Follow the OAuth flow to re-authorise. Your existing configuration and sync history are preserved — only the authentication token is refreshed. If you're reconnecting to a different account, click 'Disconnect', wait 30 seconds, then 'Connect' with the new account.

Native integrations: Gmail, Microsoft 365, Google Calendar, Xero, HubSpot, Salesforce, SafetyCulture, SharePoint, Smartsheet, OneDrive, Slack, and Microsoft Teams. Via Zapier: 8,000+ applications including Asana, Trello, Monday.com, QuickBooks, MYOB, and more. Custom integrations available via our REST API and webhook system. Contact support for bespoke integration requirements.

A 401 error means your session has expired or your authentication token is invalid. Solutions: (1) Log out and log back in. (2) Clear your browser cache and cookies for sydclaw.com. (3) If using SSO, ensure your SSO session is still active. (4) If the error persists after re-logging in, your account may have been deactivated — contact your organisation administrator.

A 429 error means you have exceeded the API rate limit. SydClaw rate-limits requests to protect service quality. Standard limits: 100 requests per minute for API calls, 20 messages per minute for chat. Wait 60 seconds and try again. If you consistently hit rate limits, contact support to discuss higher limits for your use case. Automated scripts should implement exponential backoff.

A 500 error indicates a server-side issue. Steps: (1) Wait 30 seconds and retry. (2) If the error persists, check our status page at status.sydclaw.com for known outages. (3) Try a different action — the issue may be specific to one feature. (4) If the error continues, submit a support ticket with: the exact time, what action you were performing, and any error message shown. Our team is alerted automatically for 500 errors.

Mailboxes with over 50,000 emails may experience a sync delay of up to 30 minutes for the initial import. Subsequent syncs are incremental and fast (under 60 seconds). We are working on optimising the initial sync for large mailboxes. Workaround: the AI can work with your most recent emails while the full sync completes in the background.

Custom properties created in HubSpot after the initial connection may not sync automatically. Fix: go to Settings > Integrations > HubSpot > Sync Settings and click 'Refresh Schema'. This reloads the property list from HubSpot. Custom properties will then appear in SydClaw within 15 minutes. We are working on automatic schema detection.

PDF exports generated while using Safari may have minor formatting differences compared to Chrome/Firefox. This is due to Safari's rendering engine handling CSS print styles differently. Workaround: use Chrome or Firefox for PDF exports. We are working on a server-side PDF generation option that will produce consistent output regardless of browser.