Providers

SIRS reporting, PRODA claims, restrictive practices register, worker compliance and continuous audit readiness — purpose-built for registered NDIS providers. Australian data only.

by AI Lab Australia
SIRS Incident Reporting

Screens every inbound report against NDIS SIRS categories. Commission notification pre-filled within the 24-hour window.

PRODA Claims

Validates NDIS price items, checks service agreements, submits claims. Payment schedule tracked automatically.

Restrictive Practices Register

BSP-authorised practices logged with practitioner, witness, antecedent and outcome. Commission-ready at any time.

Worker Screening

NDIS Worker Screening Check, First Aid, vaccination and training records tracked with 30-day expiry alerts.

Audit Readiness

Evidence assembled against every NDIS Practice Standards indicator as work happens — not the week before audit.

Service Delivery Records

AI drafts SDR notes from worker voice memos, validates the price item, routes for approval. 30 min admin per shift recovered.

Care Plan Management

Participant goals, progress notes, and support plans maintained with version history and access controls.

SIRS Incident Reporting

Screens every inbound report against NDIS SIRS categories. Commission notification pre-filled within the 24-hour window.

PRODA Claims

Validates NDIS price items, checks service agreements, submits claims. Payment schedule tracked automatically.

Restrictive Practices Register

BSP-authorised practices logged with practitioner, witness, antecedent and outcome. Commission-ready at any time.

Worker Screening

NDIS Worker Screening Check, First Aid, vaccination and training records tracked with 30-day expiry alerts.

Audit Readiness

Evidence assembled against every NDIS Practice Standards indicator as work happens — not the week before audit.

Service Delivery Records

AI drafts SDR notes from worker voice memos, validates the price item, routes for approval. 30 min admin per shift recovered.

Care Plan Management

Participant goals, progress notes, and support plans maintained with version history and access controls.

SIRS Incident Reporting

Screens every inbound report against NDIS SIRS categories. Commission notification pre-filled within the 24-hour window.

PRODA Claims

Validates NDIS price items, checks service agreements, submits claims. Payment schedule tracked automatically.

Restrictive Practices Register

BSP-authorised practices logged with practitioner, witness, antecedent and outcome. Commission-ready at any time.

Worker Screening

NDIS Worker Screening Check, First Aid, vaccination and training records tracked with 30-day expiry alerts.

Audit Readiness

Evidence assembled against every NDIS Practice Standards indicator as work happens — not the week before audit.

Service Delivery Records

AI drafts SDR notes from worker voice memos, validates the price item, routes for approval. 30 min admin per shift recovered.

Care Plan Management

Participant goals, progress notes, and support plans maintained with version history and access controls.

SIRS Incident Reporting

Screens every inbound report against NDIS SIRS categories. Commission notification pre-filled within the 24-hour window.

PRODA Claims

Validates NDIS price items, checks service agreements, submits claims. Payment schedule tracked automatically.

Restrictive Practices Register

BSP-authorised practices logged with practitioner, witness, antecedent and outcome. Commission-ready at any time.

Worker Screening

NDIS Worker Screening Check, First Aid, vaccination and training records tracked with 30-day expiry alerts.

Audit Readiness

Evidence assembled against every NDIS Practice Standards indicator as work happens — not the week before audit.

Service Delivery Records

AI drafts SDR notes from worker voice memos, validates the price item, routes for approval. 30 min admin per shift recovered.

Care Plan Management

Participant goals, progress notes, and support plans maintained with version history and access controls.

Participant Progress Notes

AI drafts progress notes from voice, video or text. Staff reviews, edits and signs. Every note timestamped and auditable.

Rostering

NDIS worker rostering with Fair Work Award compliance — 3-hour minimums, rest periods, penalty rates. Participant matching by support category.

Behaviour Support Plans

BSP documents managed with version control. Restrictive practice authorisation workflows built in.

Morning Briefing

7 AM daily: overdue claims, expiring certifications, incidents to report, participants with upcoming reviews.

Compliance Dashboard

Live view of Practice Standards compliance across all quality areas. Gap analysis for upcoming audits.

PII Tokenisation

Participant data tokenised before any AI model sees it. NDIS participant identifiers never leave Australia in plaintext.

Multi-Agent Processing

Claims, incidents, rosters and records processed in parallel. 3-4x faster than sequential admin.

Participant Progress Notes

AI drafts progress notes from voice, video or text. Staff reviews, edits and signs. Every note timestamped and auditable.

Rostering

NDIS worker rostering with Fair Work Award compliance — 3-hour minimums, rest periods, penalty rates. Participant matching by support category.

Behaviour Support Plans

BSP documents managed with version control. Restrictive practice authorisation workflows built in.

Morning Briefing

7 AM daily: overdue claims, expiring certifications, incidents to report, participants with upcoming reviews.

Compliance Dashboard

Live view of Practice Standards compliance across all quality areas. Gap analysis for upcoming audits.

PII Tokenisation

Participant data tokenised before any AI model sees it. NDIS participant identifiers never leave Australia in plaintext.

Multi-Agent Processing

Claims, incidents, rosters and records processed in parallel. 3-4x faster than sequential admin.

Participant Progress Notes

AI drafts progress notes from voice, video or text. Staff reviews, edits and signs. Every note timestamped and auditable.

Rostering

NDIS worker rostering with Fair Work Award compliance — 3-hour minimums, rest periods, penalty rates. Participant matching by support category.

Behaviour Support Plans

BSP documents managed with version control. Restrictive practice authorisation workflows built in.

Morning Briefing

7 AM daily: overdue claims, expiring certifications, incidents to report, participants with upcoming reviews.

Compliance Dashboard

Live view of Practice Standards compliance across all quality areas. Gap analysis for upcoming audits.

PII Tokenisation

Participant data tokenised before any AI model sees it. NDIS participant identifiers never leave Australia in plaintext.

Multi-Agent Processing

Claims, incidents, rosters and records processed in parallel. 3-4x faster than sequential admin.

Participant Progress Notes

AI drafts progress notes from voice, video or text. Staff reviews, edits and signs. Every note timestamped and auditable.

Rostering

NDIS worker rostering with Fair Work Award compliance — 3-hour minimums, rest periods, penalty rates. Participant matching by support category.

Behaviour Support Plans

BSP documents managed with version control. Restrictive practice authorisation workflows built in.

Morning Briefing

7 AM daily: overdue claims, expiring certifications, incidents to report, participants with upcoming reviews.

Compliance Dashboard

Live view of Practice Standards compliance across all quality areas. Gap analysis for upcoming audits.

PII Tokenisation

Participant data tokenised before any AI model sees it. NDIS participant identifiers never leave Australia in plaintext.

Multi-Agent Processing

Claims, incidents, rosters and records processed in parallel. 3-4x faster than sequential admin.

An always-on AI that knows
every NDIS Practice Standard,
every SIRS category, every audit requirement.

Everything NDIS.
Connected.

Operations- 106 actions
Email- 18 actions
Calendar- 13 actions
Documents- 20 actions
Finance- 42 actions
Safety- 22 actions
Marketing- 62 actions
Sales & CRM- 14 actions
Broker- 20 actions
Construction- 14 actions
Projects- 28 actions
Quality- 15 actions
Organisation- 16 actions
Knowledge Base- 10 actions
Storage- 13 actions
Voice- 8 actions
HR & People- 22 actions
Spreadsheets- 18 actions
Communication- 6 actions
Research- 11 actions
Maps & Routes- 8 actions
Strategy- 12 actions
NDIS Practice Standards · SIRS Reporting · Restrictive Practices Register · Australian Data Only  ·  
Privacy Act 2026 · Worker Screening Act · Immutable Audit Trail · Human-in-the-Loop  ·  
01
Connect

Link your email, calendar, storage and participant management system. We configure NDIS-specific policies, price catalogues and Practice Standards mapping.

02
Configure

Set your quality areas, SIRS notification thresholds, restrictive practice authorisation workflows and worker compliance tracking rules.

03
Audit-Ready

From day one, evidence is assembled against every Practice Standards indicator. No scramble before audit — your AI keeps you ready.

Built for NDIS Practice Standards

Other providers scramble before audit.
You're already ready.

SIRS Incident Reporting

24-hour Commission notification window

Every inbound email, worker report and incident draft is screened against NDIS SIRS categories the moment it arrives. The Commission notification is pre-filled and ready to lodge — no missed reportable incidents, no 24-hour window breaches.

NDIS Practice Standards

6 quality areas, continuous compliance

Evidence assembled against every indicator across all 6 quality areas as work happens — not the week before audit. Four-week audit prep cycles cut to four hours. Gaps flagged in real time.

Restrictive Practices

BSP-authorised, Commission-ready

Every BSP-authorised restrictive practice use is logged with practitioner, witness, antecedent, behaviour and outcome. Authorisation workflows built in. Your restrictive practices register is Commission-ready at any time.

Worker Screening Act

Zero compliance lapses

NDIS Worker Screening Check, First Aid, vaccination, manual handling and all required training records ingested with expiry tracking. Automated 30-day chase before any lapse. 100% compliance at audit.

The difference that matters

Generic AI tools don't know what a SIRS incident is.
They don't know the NDIS price catalogue, Practice Standards, or restrictive practices framework.

We do. This is all we build. NDIS providers are the first vertical we went deep on.

See It In Action

Your AI employee,
on duty at 7 AM.

Every morning, your agent reviews overnight incidents, checks SIRS triggers, validates pending claims and flags expiring worker certifications. No prompting. No supervision.

✔ Scanning inbox... 3 incident reports
⚠ 1 SIRS-reportable incident detected
✔ Commission notification pre-filled
✔ Checking PRODA... 4 claims pending
✔ 2 claims validated, 1 price item error flagged
✔ Worker screening: 2 expire in 28 days
✔ Chase emails sent to affected workers
ℹ Generated: ndis-morning-briefing.pdf
800+
actions
22
modules
10 days
to deploy
$360
per user/mo

Participant data.
Protected like it matters.

Integrations & Deployment

Connects to your tools.
Your participant data stays yours.

40+

Integrations

Gmail. Xero. SafetyCulture.
HubSpot. SharePoint. Deputy.

Native OAuth connections with AES-256 encrypted token storage. Plus 8,000+ integrations via Zapier. Connect in minutes, not days.

CLOUD

Managed

We deploy, monitor, update.

Vercel + Supabase in Sydney. Zero ops on your end. Your dedicated instance, your data.

LOCAL

On-Premise

Your servers. Your network.

Docker Compose. Local LLM via Ollama. Zero participant data leaves your building.

James Nguyen → TKN_a8f2
NDIS#4302871901 → TKN_c3d1
DOB 14/03/1988 → TKN_e7b4
0412 345 678 → TKN_f1a9
12 Maple St → TKN_d5c2

Zero-Knowledge

AI never sees participant PII.
17 detection patterns. Reversible tokens.

Participant names, NDIS numbers, dates of birth, phone numbers, addresses. All tokenised before any third-party model processes your data.

Pilot
$5K
setup
$360 /user/mo

Up to 5 modules including SIRS, claims and audit readiness. Full guardrails. 30-day pilot with rollback.

Enterprise
Custom
pricing
Let’s talk

All modules. Multi-site. SSO/SAML. Dedicated infrastructure. SLA. NDIS-specific integrations.

Frequently asked

What NDIS providers ask
before they sign the pilot.

Does SydClaw align with the NDIS Practice Standards?
Yes. Evidence is mapped continuously against every indicator across all 6 quality areas (Rights and Responsibilities, Provider Governance and Operational Management, Provision of Supports, Provision of Supports Environment, plus the practice-area modules: Implementing Behaviour Support Plans, Specialist Support Coordination, etc.). Each indicator tracked as work happens — service delivery records, incident logs, complaints, worker training, restrictive practice authorisations — so audit prep is the operating cadence, not a 4-week sprint before the auditor arrives.
How does SIRS incident reporting work?
Every inbound incident report (worker submission, participant complaint, family report, manager observation) is screened against the NDIS SIRS reportable incident categories: death, serious injury or illness, abuse or neglect, sexual misconduct, unauthorised use of restrictive practices, unlawful physical contact. The Commission notification is pre-filled from incident details and routed for partner sign-off within the 24-hour window for category 1 incidents and 5-business-day window for category 2.
Does SydClaw integrate with PRODA for NDIS claim lodgement?
We support assisted PRODA claims today: SydClaw validates NDIS price items against the current price guide, checks the participant's plan supports the claimed item, drafts the claim, and the staff member uploads via PRODA. Direct B2B claim lodgement via the Provider Portal API is roadmapped for the second pilot phase. The validation catches the deterministic rejections (price mismatches, plan-budget over-spend, end-dated participant) before any portal upload.
How is the restrictive practices register maintained?
Every BSP-authorised restrictive practice (chemical, physical, environmental, mechanical, seclusion) is logged with date, time, practitioner, witness, antecedent, behaviour, intervention, outcome, and review schedule. The behaviour support plan is versioned with each authorisation. Unauthorised use of a restrictive practice triggers an immediate SIRS Category 1 review. Commission-ready at any time.
How does worker screening compliance work?
Each worker carries a compliance register: NDIS Worker Screening Check (clearance number + expiry), First Aid certification, manual handling training, vaccination records, qualification verification. The register is checked nightly: 90 / 60 / 30 / 14 day expiry warnings drafted as chase emails to the affected worker. No worker can be rostered into participant-facing roles with a lapsed clearance.
Where is participant data stored, and what about privacy?
All participant data in AWS Sydney (ap-southeast-2). Participant PII (names, NDIS numbers, dates of birth, contact details, health information) tokenised before any external AI model call. Privacy Act 1988 + APP collection notice + 2026 ADM amendments covered. NDIS Quality and Safeguards Commission expectations on participant information covered. Each provider gets dedicated infrastructure.
What does SydClaw cost for an NDIS provider?
$5,000 setup + $360 per user per month. A typical 20-staff provider runs $5,000-$12,000 per month all-in. A multi-site provider with 100+ staff runs $20,000-$40,000 per month. Volume discounts at 50+ users. Pilot pricing covers SIRS + PRODA-assisted claims + restrictive practices + worker screening + Practice Standards evidence. 30-day pilot with rollback.
How does SydClaw handle service delivery records (SDR)?
SDR notes are drafted from worker voice memos captured at end of shift. The AI validates the price item against the participant's plan, the duration against rostered shift length, and the support type against the worker's authorisation. Worker reviews and signs. SDR is the source for both the participant's progress and the PRODA claim — capturing it once, correctly, saves 30 minutes admin per shift.
How long does deployment take at an NDIS provider?
Typically 14 days. Day 1-3: connect rostering + email + participant management system + document storage. Day 4-8: configure Practice Standards mapping, SIRS escalation rules, restrictive practice authorisation workflow, worker compliance schedule, NDIS price item catalogue. Day 9-14: pilot batch on a sample participant cohort with practice manager walkthroughs. Multi-site rollout follows after first-site sign-off.
How does SydClaw differ from generic AI tools for NDIS?
Generic AI tools do not know what a SIRS reportable incident is, the NDIS price catalogue, the Practice Standards quality areas, the restrictive practices framework under the NDIS (Restrictive Practices and Behaviour Support) Rules 2018, or the worker screening obligations under the NDIS Worker Screening Act. They send participant PII to third-party models without tokenisation. SydClaw is purpose-built for the NDIS with these obligations baked into every workflow.
Does SydClaw support both registered and unregistered NDIS providers?
Yes — but the workflows differ. Registered providers get the full Practice Standards evidence engine, audit readiness dashboard, SIRS workflow, restrictive practices register, and Commission-ready reporting. Unregistered providers (sole traders, small support coordinators) get a lighter workflow focused on SDR, claims, and worker compliance. Provider type configured during deployment determines which surface activates.
What happens to participant records and audit trails if the provider cancels?
30-day soft-delete recovery window then 60-day hard purge of dedicated infrastructure. All participant records, SDR notes, BSP versions, restrictive practice authorisations, SIRS reports, claim history, worker compliance evidence, and Practice Standards audit trail exported to your nominated storage before purge. NDIS record retention obligations (7 years per the Quality and Safeguards Commission) preserved separately by export.
Give your NDIS team
an AI that never misses a SIRS window.

30-minute call · No pitch · We show you exactly how it works for your organisation