Your AI handles compliance

so you close more deals.

Best Interests Duty changes how a broker works, not what

ASIC's Best Interests Duty under RG 273 has been operational since 2021, and the regulator's enforcement focus has only sharpened since. The duty isn't just about recommending the right loan — it's about being able to demonstrate, on file, that you considered the right alternatives, that you understood the client's actual position, and that the recommendation was in their interests at the moment it was made. Most brokers do this work. Few of them document it well enough to survive an ASIC review.

SydClaw automates the documentation layer of BID compliance. When a broker selects a product in the aggregator platform, the AI reads the fact-find, the borrower's stated objectives, and the available product set, and drafts the Statement of Credit Assistance with the BID rationale already populated. The broker reviews, edits, signs. The audit trail records the inputs the AI considered, the alternatives it ruled out, and the partner who approved the final recommendation. When ASIC asks why a Westpac product was selected over CBA in October 2025, you have the answer in 30 seconds.

The aggregator-CRM gap and how we close it

Australian mortgage brokers run on aggregator platforms — AFG, Connective, Choice, Loan Market, FAST, Specialist Finance Group — and a separate CRM (HubSpot, Salesforce Financial Services, BrokerEngine, MyCRM, Salestrekker, or Mercury Nexus). The two systems rarely talk to each other in the way brokers actually need. SydClaw's CRM module bridges the gap with native integrations to the major aggregators (where APIs exist) and email-based sync where they don't.

The practical effect: a lead that comes in via your website goes straight into the CRM, gets enriched with demographic and credit signal data, gets routed to the right broker by lender preference and load balancing, and the AI drafts the first three follow-up emails. By the time the broker calls, the prospect already knows the broker's name, has had two value-add emails, and the fact-find is half-completed from public data. Conversion rates on cold web leads typically rise 30–50% on this workflow alone.

Compliance file management and the post-settlement audit

Every loan you write is a compliance file you have to be able to produce. The fact-find, the supporting documents, the BID rationale, the lender approval, the signed disclosures, the post-settlement client review at 12 months and 18 months — they all need to land in the same place, indexed by NCCP requirements. SydClaw treats every loan as a single matter object. Documents auto-file by client and matter. The 12-month and 18-month review tasks are scheduled at the moment of settlement. The follow-up emails draft themselves a week before the review window opens.

For brokerage-side audits — internal compliance, aggregator audit, ASIC review, MFAA professional standards review — the production of a loan file goes from a half-day of folder digging to a single export. We've helped brokers respond to aggregator audits in two hours that previously consumed a week.

What this costs and what you actually get

Setup is $2,500 (lower than other verticals because the broker tooling stack is consistent and we deploy it cleanly). Monthly is $360 per user. A typical 5-person broker team runs $1,800/month all-in, which is materially less than the cost of one Loan Processor FTE — and SydClaw doesn't take leave, doesn't miss a follow-up, and produces an audit trail no human reliably will. We do not take a clip of commission, do not charge per loan, and do not require a long-term commitment. The pilot is 30 days, refundable if you don't see measurable lift in conversion or compliance time saved.