Question 1

What is SydClaw?

Accepted Answer

SydClaw is a managed AI workforce platform for Australian professional services firms, built by AI Lab Australia Pty Ltd. It provides an AI employee that handles email automation, calendar management, document generation, invoice processing, safety compliance, and reporting — 800+ automated actions across 22 modules. It connects to Gmail, Microsoft 365, Xero, SafetyCulture, HubSpot, SharePoint, Smartsheet, and 8,000+ apps via Zapier.

Question 2

How much does SydClaw cost?

Accepted Answer

SydClaw Pilot pricing is $360 per user per month plus a one-time $5,000 setup fee. The Pilot plan includes up to 5 modules, full AI guardrails, and a 30-day pilot with rollback. Enterprise pricing is custom and includes unlimited modules, SSO/SAML, dedicated infrastructure, and an SLA. Contact sydclaw.com.au/contact for a quote.

Question 3

Is SydClaw compliant with Australia's Privacy Act 2026?

Accepted Answer

Yes. SydClaw includes an immutable audit trail of every AI decision — input data, reasoning, output, model version, and timestamp — automatically meeting the December 10, 2026 Privacy Act transparency requirements. Consumers and employees can request explanations of any automated decision. Reports are generated automatically without manual preparation.

Question 4

Does SydClaw store data in Australia?

Accepted Answer

Yes. SydClaw uses Australian data residency by default — hosted on Vercel and Supabase infrastructure located in Sydney, NSW. An on-premise option is also available using Docker Compose and local LLM inference via Ollama, where zero data leaves your building. The on-premise option is architected for IRAP PROTECTED assessment for government contracts.

Question 5

How long does it take to deploy SydClaw?

Accepted Answer

SydClaw deploys in approximately 10 days. This includes OAuth connection of your existing tools, configuration of policies and guardrails specific to your business, compliance setup for your applicable frameworks (Privacy Act, AFSL, APRA CPS 234), and testing the AI workflows against your real data before go-live.

Question 6

What integrations does SydClaw support?

Accepted Answer

SydClaw has native integrations with Gmail, Microsoft 365, Xero (invoicing and accounting), SafetyCulture (safety compliance), HubSpot (CRM), SharePoint and OneDrive (document storage), Smartsheet (spreadsheets), and Vapi (AI voice calls). It also connects to 8,000+ additional applications via Zapier. OAuth tokens are stored with AES-256 encryption.

Question 7

How does SydClaw protect personal data and PII?

Accepted Answer

SydClaw uses a zero-knowledge PII tokenisation system before any data is processed by AI models. It automatically detects 17 categories of personal information — including names, email addresses, ABNs, TFNs, phone numbers, and physical addresses — and replaces them with reversible tokens. AI models never process real personal information. All tokens are reversible by authorised users only. Data is encrypted with AES-256 at rest and TLS 1.3 in transit.

Question 8

Is SydClaw suitable for AFSL-licensed financial services firms?

Accepted Answer

Yes. SydClaw automatically screens every AI-generated response for 12 categories of unlicensed financial advice language patterns, blocking or flagging responses that could constitute financial advice without proper licensing. It also maintains a Best Interests Duty audit trail that links every AI recommendation to the licensed professional who reviewed and approved it, supporting ASIC compliance requirements.

Question 9

Does SydClaw support APRA CPS 234 requirements?

Accepted Answer

Yes. SydClaw supports APRA CPS 234 for banks, insurers, and superannuation funds. It automatically maintains an AI asset register, logs all security-relevant incidents with timestamps, and generates security testing evidence. These controls are maintained continuously rather than assembled at audit time.

Question 10

What security certifications does SydClaw have?

Accepted Answer

SydClaw's architecture is aligned to ISO 27001 (certification in progress) and SOC 2 Type II (audit in progress). It uses AES-256 encryption, TLS 1.3 in transit, role-based access control with Row Level Security at the database layer, multi-factor authentication, immutable audit logging, and human-in-the-loop approval workflows for sensitive actions. Enterprise deployments support SSO/SAML.

Question 11

What is the difference between SydClaw and ChatGPT or Copilot?

Accepted Answer

SydClaw is a managed AI workforce platform — not a chat assistant. Unlike ChatGPT or Microsoft Copilot, SydClaw autonomously executes business workflows: it connects directly to your email, calendar, invoicing, and document systems and takes action without prompting. It runs on a schedule (morning briefings at 7 AM), responds to triggers (new email arrives), and processes tasks overnight. It also has Australian-specific compliance built in — Privacy Act 2026, AFSL screening, APRA CPS 234 — and all data stays in Australia.

Question 12

Who is SydClaw built for?

Accepted Answer

SydClaw is built for Australian professional services firms — including legal, accounting, financial planning, construction project management, consulting, and managed services businesses — typically with 5 to 100 employees. It is particularly valuable for firms subject to Australian regulatory requirements including Privacy Act 2026, AFSL obligations, or APRA CPS 234.

Acceptable Use Policy

1. Overview

2. Permitted Use

3. Prohibited Use

4. AI Usage Guidelines

5. Token Budget

6. Enforcement

7. Reporting